Returns
We want you to love your Wildridge furniture — and if for any reason you're not fully satisfied, we're here to help. We stand behind the quality of our products and are committed to making things right.
- How to Start a Return
If your order didn’t turn out how you expected, no worries — just contact us within 30 days of delivery, and we’ll guide you through the return process. Please have your order number ready when you reach out.
Email: support@wildridge.com
Phone: (330) 893-4212
- Return Eligibility
- Items must be unused, in original packaging, and in resellable condition.
- Include your order number inside the package.
- If you no longer have the original packaging, please contact us for assistance.
- Return Shipping
- Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or shipping error.
- We recommend using a trackable and insured shipping service, as we’re not responsible for packages lost or damaged in transit.
- RefundsSubmit Return Request
- Once your item is received and inspected, we’ll issue a refund to your original payment method within 5-7 business days.
- Original shipping charges are non-refundable unless the return is due to an error on our end.
- If the item is not in resellable condition, a partial refund may apply. We’ll notify you if that’s the case.
- Damaged or Defective ItemsSubmit Warranty Request
If your order arrives damaged, defective, or incorrect — we’ve got you covered. Contact us right away and we’ll send a replacement parts or, in necessary cases, a complete replacement while covering all shipping costs. You must contact us within 30 days of delivery to report a claim.
- Questions?
We’re here to help. If you have any questions about your return, warranty, or anything else, reach out to our support team.